Return & Refund Policy – Linuelle

Effective Date: [Insert Date]
Website: https://linuelle.com

At Linuelle, your satisfaction is our priority. While we hope you love everything you order, we understand that sometimes things don’t work out. This policy explains how returns and refunds are handled in a fair and clear way.

1. Return Eligibility

You may request a return within 14 days of receiving your order. To be eligible:

  • The item must be unused, unwashed, and in original condition

  • It must be in its original packaging with tags and accessories (if applicable)

  • A valid receipt or proof of purchase is required

Please do not send your item back to the manufacturer.

2. Non-Returnable Items

Certain types of goods cannot be returned due to health, hygiene, or legal reasons, including:

  • Beauty or skincare items that have been opened or used

  • Intimate apparel (e.g., lingerie, underwear)

  • Perishable items (e.g., food, flowers)

  • Hazardous materials, flammable liquids, or gases

  • Digital/downloadable software

  • Gift cards or vouchers

  • Custom or personalized items

  • Sale or clearance items (non-refundable unless defective)

3. Refunds

Once your return is received and inspected, you will receive an email notification.
If approved, the refund will be processed to your original payment method within 5–10 business days.

Please note:

  • Shipping costs are non-refundable

  • If the item was part of a free shipping promotion, the actual shipping cost may be deducted from your refund

  • If the item is returned damaged or used (not due to our fault), a partial refund may apply

4. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Recheck your bank account

  2. Contact your credit card provider (processing delays may occur)

  3. Contact your bank
    If all steps fail, email us at: support@linuelle.com

5. Exchanges

We currently do not offer direct exchanges. If you wish to receive another size or color, please return the item and place a new order.

If your item was received damaged or defective, we will replace it at no cost. Contact us within 48 hours of delivery with photos at support@linuelle.com.

6. Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit.
If the gift giver shipped the order to themselves to give later, the refund will be sent to the original purchaser.

7. Shipping Returns

To return your product, please send it to:
[Insert Return Address Here]

You are responsible for return shipping costs unless the return is due to a defective or wrong item.
We recommend using a trackable shipping service or shipping insurance — we cannot guarantee receipt of returned items without it.

8. International Returns

International customers are welcome to return items under the same conditions. Customs duties and return shipping costs are the responsibility of the customer.

9. Need Help?

Questions?
Contact our friendly support team:
📧 support@linuelle.com
Response time: within 24–48 hours (business days)

 Summary of Key Points:

  • Return period: 14 days

  • Refund method: Original payment method

  • Non-returnable: Hygiene-related, digital, sale items

  • Customer covers shipping unless item is faulty

  • Support: support@linuelle.com